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Our Newsletter

Privacy Policy

Privacy Policy for ArtelEggs    Last Update: Sept 21, 2010

This policy describes the ways we collect, store, use and protect your personal information. You accept this policy when you sign up for membership, newsletter or buy one of our products, services or any other features, technologies or functionalities offered by us on our website or through any other means (collectively the “Artel Collection"). We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the "Policy Updates" page of our website.

How we collect information about you
When you visit the ArtelEggs website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.

If you open an account or use the ArtelEggs, we may collect the following types of information:

  • Contact information - your name, address, phone, email, Skype ID and other similar information.
  • Financial information - the full bank account numbers and/or credit card numbers that you link to your ArtelEggs account or give us when you use the ArtelEggs.

When you are using the ArtelEggs, we collect information about your transactions and your other activities on our website or using the ArtelEggs and we may collect information about your computer or other access device for fraud prevention purposes.

Finally, we may collect additional information from or about you in other ways such as contacts with our customer support team or results when you respond to a survey.

How we use cookies
When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer. We and our service providers also use cookies to customize the ArtelEggs, content and advertising; measure promotional effectiveness, and promote trust and safety.

We send a "session cookie" to your computer when you log in to your account or otherwise use the ArtelEggs. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.

We also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don't need to retype the e-mail address each time you log in to your account.

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes. 

How we protect and store personal information
Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

We store and process your personal information on our computers in the US and elsewhere in the world where ArtelEggs facilities are located, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  • provide ArtelEggs and customer support you request;
  • process transactions and send notices about your transactions
  • resolve disputes, collect fees, and troubleshoot problems;
  • prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  • customize, measure, and improve the ArtelEggs and the content and layout of our website and applications;
  • deliver targeted marketing, service update notices, and promotional offers based on your communication preferences;
  • compare information for accuracy and verify it with third parties.

We don't sell or rent your personal information to third parties for their marketing purposes. We may combine your information with information we collect from other companies and use it to improve and personalize the ArtelEggs, content and advertising. If you don't wish to receive marketing communications from us or participate in our ad-customization programs, simply indicate your preference by logging into your account and going to the Customer Service section and choose contact us. Please send a note to customer service indicating the changes you desire regarding our communications or advertisements to you

How we share personal information with other parties
ArtelEggs will not sell or rent any of your personal information to third parties for any purpose.

How you can access or change your personal information
You cannot review and edit your personal information, but we are working at changing this to make it better for our customers.

How you can contact us about privacy questions
If you have questions or concerns regarding this policy, you should contact us by using this form or writing to us at ArtelEggs LLC, Attn: Privacy Department, 9914 Bayart Way, Huntersville, NC 28078.

The purpose of this notice is to provide you with important information about reporting errors in payments made using PayPal’s services. You should keep this notice for future reference.

What to do About Questions or Errors with Your Transactions.
You should notify ArtelEggs as soon as you can if you believe:

  • your account history statement (you can access your account history by logging into your ArtelEggs account and clicking on the link to “View all of my transactions” ) or your transaction confirmation (which is sent to you via email) is wrong;
  • you need more information about a transaction listed on the statement or transaction confirmation; or
  • There has been an unauthorized transaction, other error or unauthorized access to your ArtelEggs account.

You must notify us no later than 60 days after the error first appears in your account history statement. We will extend the 60-day time period if a good reason, such as a hospital stay, prevented you from notifying us within 60 days.

For any type of error, you can telephone ArtelEggs Customer Service at (704) 464-6883. You can also notify us in writing or online by following the instructions below.

If the transaction involves your credit or debit card, notify us by either:

Logging into your ArtelEggs account, going to the “Customer Service” page and choose contact us. Please send a note to customer service indicating the dispute you have one of your transactions. and Information Sharing to you

  • Please select the transaction detail and the information you dispute regarding for the transaction you wish to dispute. Then follow the directions provided for disputing in the paragraph before or after this gathering transaction information.
  • Mailing the Written Confirmation Form or other notice to ArtelEggs LLC, Attn: ArtelEggs Debit Card Department, 9914 Bayart Way, Huntersville, NC 28078, United States. A link to the form can be found with the directions provided for disputing the transaction as noted above.

If you notify us orally, we may request that you send us your complaint or question in writing (by following the notification procedures described in the paragraphs above) within 10 business days of providing us the oral notice.

When you notify us (orally or in writing), provide us with the following information:

  • Your name and email address you used to register your account, and
  • A description of the suspected unauthorized transaction or other error and an explanation as to why you believe it is incorrect or why you need more information to identify the transaction, and
  • The date and dollar amount of the suspected unauthorized transaction or other error.

During the course of our investigation, we may request additional information from you.

Once you notify us of a suspected error, we will investigate your complaint or question within 10 business days (or up to 20 business days for new accounts – accounts that have 30 days or fewer since the date of their first transaction). If we need more time, we may take up to 45 days to complete our investigation (or up to 90 days for new accounts, point of sale or foreign initiated transactions).

If we decide that we need more time to complete our investigation (as explained directly above), we will provisionally credit your account for the amount of the suspected error. You will receive the provisional credit within 10 business days of the date we received your notice (20 business days for new accounts). This will allow you to have use of the money until we complete the investigation. If we ask you to put your complaint or question in writing and we do not receive your written complaint or question within 10 business days (or 20 for new accounts), we will not provisionally credit your account.

We will inform you of our decision within three business days after completing our investigation. If we determine that there was an error, we will promptly correct the error. If you have already received a provisional credit, you will be allowed to retain those funds. If we decide that there was not an error, we will include an explanation of our decision in our email to you. If you received a provisional credit, we will remove it from your account. You may request copies of the documents that we used in our investigation.

For this purpose, our "business days" are Monday through Friday. Holidays are not included as business days.